Refund policy

We want you to be 100% satisfied with your order. If you're not completely happy with your purchase, we're here to help.

Returns

• You can request a return within 14 days of receiving your item.
• Items must be unused, unworn, unwashed, and in their original packaging, with any tags attached.
• To start a return, email pirapiraboxes.llc@gmail.com with your order number and reason. Returns should be sent to: 1001 Matthew Way, New Castle, DE 19720-5650, United States. Items sent back without first requesting a return will not be accepted.

Refunds

• Once we receive and inspect your return, we'll email you to confirm whether it's approved.
• If approved, your refund will be issued to your original payment method within 5-10 business days. Please note your bank or card issuer may need additional time to post it.

Return shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.
• Original shipping fees are non-refundable.

Damaged or wrong items

• If your order arrives damaged, or you receive the wrong item, contact us immediately at pirapiraboxes.llc@gmail.com with photos of the product and packaging, and we'll replace or refund it promptly.

Exchanges

• The fastest way to get what you want is to return your item and, once the return is approved, place a new order for the item you'd like instead.